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FAQ
FAQ
Our FAQ section provides answers to frequently asked questions about our services and products. For further assistance, please contact us directly.
What types of fruits and vegetables do you export?
We export a wide range of fresh products, including citrus fruits, pomegranates, mangoes, potatoes, and tomatoes, offering various varieties of each.
Which countries do you export to?
We export globally to numerous countries, including all Middle Eastern and Arab countries, as well as the European Union. Please contact us to confirm if we can ship to your specific location.
What quality standards do you adhere to?
We adhere to strict quality control standards in harvesting, sorting, packaging, and storage to ensure the highest quality products. Additionally, we comply with ISO standards and food safety regulations, and we are Halal certified.
What are your shipping and storage procedures?
We use advanced storage methods to maintain product freshness, controlling temperature and humidity. Our sorting and packaging techniques ensure the fruits' quality is preserved. Transport is done in climate-controlled containers, delivering fresh products to consumers.
Do you offer customized packaging options?
Yes, we provide customized packaging solutions based on client requirements, including sizes, materials, and branding options.
How can I place an order or inquire about products?
You can place an order or make inquiries through our website, by phone, or via email. Our contact details are provided on the Contact Us page.
What is the estimated delivery time for shipments?
The delivery time varies depending on the destination. We’ll provide you with a timeline once your order is confirmed.
Do you ship directly to businesses or individuals?
We offer direct shipping to both businesses and individual clients, depending on the country and order size.
What import documents are required to make deals?
The required import documents may vary depending on the destination country. However, the initial basic documents generally include company information and a copy of the commercial registration. We will assist you in gathering all necessary paperwork to ensure a smooth and efficient import process.
Are your products subject to inspection by the food safety authority in the exporting country?
Yes, all products are subject to inspection by the food safety authority to ensure they are free from pesticides and safe for consumption.